Frequently Asked Questions
What is the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
Where is Ethereal Worldwide based?
Ethereal Worldwide was founded in Houston, Texas. Our offices are located in Houston, Texas and Claremont, California.
Where are your products shipped from?
We ship from our offices in Houston, Texas and Claremont, California. We provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer expedited shipping options within checkout.
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
How can I pay for my order?
We currently accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Apple Pay, Google Pay, Facebook Pay.
How long will it take me to get my order?
Due to carrier delays, please allow up to 7-14 business days for your order to be delivered via our standard shipping method ("standard" at checkout).
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. Returns can be initiated through our contact us page.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our contact us and make a new purchase for the item or items you want through our site. View our return policy here.
How do I return my order?
Returns are accepted for all items within 7 days of purchase. Please visit our contact us page to initiate the returns process. View our return policy here.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team here.
How do I prevent my clothes from shrinking?
To prevent shrinking, wash by hand in cold water with a little laundry detergent. If that’s not possible, wash in cool water on a delicate setting and set the dryer to a low heat setting or hang them to air dry. Dry cleaning is a great way to prevent shrinking as well.
How do I take care of XYZ fabric?
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt. Please be aware that Cotton does shrink. Preshrunk Cotton can still shrink up to 5-10% in the traditional wash cycle. To prevent shrinkage, wash by hand, or wash in machine with cold water and tumble low.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibres. For non-washable wool, flannel avoids laundering it at home and take it to the dry cleaners.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually, polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line dry or use a low-temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically, wool knits need to be dry-cleaned but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool(lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help the garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along with the fabric).