Return Policy
RETURN POLICY
Last updated March 20, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase we don't accept exchanges, but you may return it to us for a refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@etherealworldwide.com or contact us here to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Ethereal Worldwide
Attn: Returns
RMA #
742 N Amherst Ave
Box 152
Claremont, CA 91711
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Accessories
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 10% restocking fee will be charged for all returns.
- Sale items (Items purchased at a discounted price) are FINAL SALE and cannot be returned.
- Must be unopened and in original packaging.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@etherealworldwide.com